At D'NIELLE, we carefully inspect all items before dispatch to ensure quality. We stand behind every product and aim to deliver a smooth, reliable experience.
Return Conditions
No returns or exchanges after delivery
Please review your order carefully before payment
Contact us within 24 hours if you receive a damaged or wrong item
Items must be unused and in original packaging
Damaged or Defective Items
If you receive a damaged item, contact us immediately with photos of the product and packaging. Proof must be provided within 24 hours.
Wrong Items
If you receive the wrong item, contact us within 24 hours. We will verify and arrange a replacement or refund where applicable.
How to Request a Return
Contact us via the contact page
Provide order number and photos
Wait for response within 24–48 hours
Follow the instructions provided
Processing Time
Once approved, refunds are processed within 5–7 business days and returned to your original payment method.
Contact
For any questions, reach out via our contact page. We are here to help.
